Privacy Policy

This Privacy Policy applies to [eyemoon.nl], data controller: [eyemoon.nl]. By visiting our website, placing orders or contacting customer service, you accept this Privacy Policy.

1. Personal Data We Collect

1. Order & contact data: your full name, delivery address, email, phone number for order fulfillment, shipping and after‑sales service.
2. Transaction data: order history, billing address. Full bank‑card details are processed by payment providers; we do not store complete credit‑card data.
3. Technical data: IP‑address, browser type, device info, visited pages, session duration, collected via cookies for security and analytics.
4. Communication records: emails and support messages you send to us.

2. How We Use Your Data

‑ Process orders, arrange delivery and handle after‑sales issues; ‑ Reply to customer inquiries and complaints; ‑ Prevent fraud and secure website operation; ‑ Send promotional newsletters if you give explicit consent; ‑ Improve website performance and user experience.

3. Third‑party Disclosure

We do NOT sell your personal data. Data may be shared only in necessary cases: ‑ Shipping carriers to complete parcel delivery; ‑ Payment service providers for payment processing; ‑ Analytics providers subject to their own privacy rules; ‑ Disclosures required by law or court orders.

4. Data Retention Period

‑ Order & accounting records: kept for 7 years for legal tax requirements; ‑ Support tickets: stored for 3 years; ‑ Marketing subscription data: kept until you unsubscribe; ‑ Cookie data: refer to our cookie notice.

5. Your Rights (GDPR for EU / EEA users)

Send an email to [baliangsan@outlook.com] to exercise your rights: ‑ Access a copy of your personal data; ‑ Rectify inaccurate personal information; ‑ Request erasure of your data; ‑ Withdraw marketing consent at any time; ‑ Data portability; ‑ Lodge a complaint with your local data‑protection authority.

6. Cookies

We use cookies. Strictly‑necessary cookies run basic website functions. Non‑essential analytics & advertising cookies require your consent. You may disable cookies within your browser settings.

7. Cross‑border Data Transfer

Your personal data may be transferred outside the EEA. We apply Standard Contractual Clauses (SCC) to guarantee data protection standards.

8. Minors

Our site targets adults. We do not knowingly collect personal information from children under 16 years old.

9. Policy Revision

We may revise this Privacy Policy. Updated text takes effect upon online publication. For privacy‑related questions please write to [baliangsan@outlook.com].