退款政策

Return & Refund Policy

1. Right of Withdrawal (14‑day cooling‑off period for EU customers)

For orders delivered within the European Union, you may exercise your statutory right of withdrawal within 14 calendar days upon receipt of goods, without giving any reason. ‑ The returned goods must remain in original condition without actual use, complete with original packaging and all accessories. Only minimal inspection to verify the nature and function of the item is permitted. We reserve the right to deduct depreciation value if goods show signs of wear beyond reasonable inspection. ‑ Sealed hygiene‑related products such as heated eyelash curlers, skin scrubbers: the right of withdrawal is lost once the seal is opened. The 2‑year statutory warranty still applies for manufacturing defects. ‑ Return shipping costs shall be borne by the customer. ‑ Submit your return request by email to [baliangsan@outlook.com] with your order number.

If the last day of the cooling‑off period falls on a weekend or public holiday, the deadline will be extended to the next working day.

 

2. Warranty for defective products (2‑year legal guarantee for EU)

Goods sold in the EU are covered by a 2‑year statutory conformity guarantee against manufacturing defects and functional failures 

  1. Please attach photos or videos showing the defect.
  2. We will offer repair or replacement first. Full or partial refund applies if repair / replacement is impossible.
  3. Damage caused by drop, water ingress or unauthorized disassembly is excluded from warranty coverage.

3. Non‑returnable cases

  1. Sealed hygiene‑related products such as heated eyelash curlers, skin scrubbers: once opened and used, they cannot be returned for change‑of‑mind reasons for hygiene purposes. Warranty still applies for product defects.
  2. Man‑made damage, self‑modification and normal wear‑and‑tear.
  3. Outside the 14‑day cooling‑off period without product defects.
  4. Custom‑made or personalized goods.

4. Return procedure

  1. Send an email to customer service with your order number and return reason.
  2. After approval, you will receive our return address.
  3. Pack goods securely and keep your return tracking number.
  4. Refund will be processed via your original payment method within 14 calendar days after we receive returned goods.

5. Lost, damaged or wrong‑item delivery

Please report within 7 calendar days upon delivery with unboxing photos. We proceed with replacement or partial / full refund.

6. Refund timeline

Refunds go back to your original payment account. Bank processing may take 3‑10 working days.

7. Policy revision

We reserve the right to revise this policy. Revised terms take effect upon web publication. Contact us: [baliangsan@outlook.com].

一、无理由撤回权（欧盟 14 天冷静期）

针对欧盟地区订单，自客户收到商品当日起 14 个自然日内，您可以无需说明理由申请订单撤回退货。

  • 退回商品应当保持未投入实际使用的原始状态，原装包装、全部配件齐全；仅允许为确认产品功能进行简单查验；若商品产生超出必要查验的使用痕迹、磨损、贬值，我方有权扣减对应折旧金额。
  • 密封卫生类产品（电热睫毛夹、美容铲皮仪等）：一旦开封，不再享受无理由冷静期退货，但产品质量故障仍然享受 2 年法定质保。
  • 客户承担退回运费；
  • 请发送邮件至 [baliangsan@outlook.com]，提供订单编号发起退货申请。

二、商品质量故障（法定两年质保）

如商品收到即存在制造缺陷、功能故障，欧盟地区享有2 年法定合规质保。

  1. 请提供问题照片 / 视频凭证；
  2. 我们优先选择维修、换货；无法维修换货时执行全额或部分退款；
  3. 因人为摔碰、进水、私自拆解造成损坏，不在质保范围内。

三、不支持退换的情形

  1. 密封卫生类产品（美容铲皮仪、电热睫毛夹等），开封使用后，出于卫生安全不予无理由退货，但质量故障依旧享受质保；
  2. 人为损坏、自行改装、正常损耗；
  3. 超过 14 天冷静期且无质量问题；
  4. 定制个性化商品。

四、退货操作流程

  1. 邮件联系客服提交退货申请，写明订单号、退货原因；
  2. 客服审核通过后提供退货收件地址 ；
  3. 妥善打包商品寄回，请保留退回物流单号；
  4. 我们签收退回货物后，14 个自然日内原路处理退款。

五、包裹丢失、破损、错发

收货 7 个自然日内反馈，提供开箱照片，我们安排补发或者对应金额退款。

六、退款说明

退款按原支付路径退回，到账时间取决于银行处理速度，一般 3‑10 个工作日。

七、政策更新

本退换货政策可更新，网页发布即生效。如有疑问，请联系：[baliangsan@outlook.com]。